{"id":112,"date":"2026-07-17T07:54:13","date_gmt":"2026-07-17T07:54:13","guid":{"rendered":"https:\/\/emporiant.com\/support\/?p=112"},"modified":"2026-07-19T11:09:52","modified_gmt":"2026-07-19T11:09:52","slug":"how-do-i-contact-my-team-directly-no-account-manager","status":"publish","type":"post","link":"https:\/\/emporiant.com\/support\/faq\/how-do-i-contact-my-team-directly-no-account-manager\/","title":{"rendered":"How Do I Contact My Team Directly (No Account Manager)?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At Emporiant, you talk to the people actually doing the work \u2014 not a rotating account manager, and not a ticketing queue with a number attached to your problem.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to reach us<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Direct email:<\/strong> the contact address given to you during onboarding (this goes straight to your actual point of contact, not a shared inbox)<\/li>\n\n\n\n<li><strong>&#8220;Send Message&#8221; button<\/strong> at the bottom of this Knowledge Base \u2014 routes directly to the team, no ticket number, no waiting in a queue<\/li>\n\n\n\n<li><strong>Growth OS\u2122 Acquisition\/Scale clients:<\/strong> direct line to Anto for anything beyond routine day-to-day questions<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What to include in your message<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To get a fast, useful answer on the first reply:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your company\/account name<\/li>\n\n\n\n<li>What you need help with, specifically<\/li>\n\n\n\n<li>Any relevant screenshots, report links, or dates<\/li>\n\n\n\n<li>Urgency level, if time-sensitive (e.g., &#8220;campaign is disapproved and paused right now&#8221; vs. &#8220;question about next month&#8217;s plan&#8221;)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Response times<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>General questions:<\/strong> within 1 business day, usually much sooner<\/li>\n\n\n\n<li><strong>Urgent issues<\/strong> (paused campaigns, billing problems, tracking outages): same business day<\/li>\n\n\n\n<li><strong>Support hours:<\/strong> Monday\u2013Friday, standard Central European business hours. Emporiant is a lean, founder-led operation, so outside these hours expect a next-business-day response rather than instant replies \u2014 we&#8217;d rather set that expectation clearly than overpromise 24\/7 coverage we can&#8217;t consistently deliver.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">When you might not get an immediate reply<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Weekends and public holidays (Austria) are outside standard response windows. If something&#8217;s genuinely urgent outside these hours (e.g., a live campaign is misfiring and burning budget), flag it as urgent in the subject line \u2014 we do check for anything marked that way.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why this matters<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No account manager means no game of telephone between you and the person who actually built your campaign. It also means faster fixes: the person you&#8217;re talking to can usually just go make the change, rather than filing it for someone else to action later.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Emporiant, you talk to the people actually doing the work \u2014 not a rotating account manager, and not a ticketing queue with a number attached to your problem. How to reach us What to include in your message To get a fast, useful answer on the first reply: Response times When you might not [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-112","post","type-post","status-publish","format-standard","hentry","category-faq"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/emporiant.com\/support\/wp-json\/wp\/v2\/posts\/112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emporiant.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/emporiant.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/emporiant.com\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emporiant.com\/support\/wp-json\/wp\/v2\/comments?post=112"}],"version-history":[{"count":1,"href":"https:\/\/emporiant.com\/support\/wp-json\/wp\/v2\/posts\/112\/revisions"}],"predecessor-version":[{"id":114,"href":"https:\/\/emporiant.com\/support\/wp-json\/wp\/v2\/posts\/112\/revisions\/114"}],"wp:attachment":[{"href":"https:\/\/emporiant.com\/support\/wp-json\/wp\/v2\/media?parent=112"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/emporiant.com\/support\/wp-json\/wp\/v2\/categories?post=112"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/emporiant.com\/support\/wp-json\/wp\/v2\/tags?post=112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}