Accepted payment methods

• SEPA bank transfer (standard for EU-based clients, no processing fee)
• Credit/debit card via secure payment link included on your invoice (small processing fee may apply)
• International clients outside SEPA: bank transfer via IBAN/SWIFT, or card payment via Stripe

Payment terms

• Invoices are due within 7 days of the issue date.
• All Growth OS™ and Retainer plans are billed upfront for the period ahead — this is a fixed part of the engagement model (SOP-BILL-01) and applies to every client, no exceptions, to keep things fair and predictable across the board.

What happens if a payment is late

1. Day 1 after due date: friendly automated reminder email.
2. Day 5: personal follow-up from your contact — this is almost always just an oversight, and a quick reply sorts it out.
3. Day 10: if unresolved, active campaign work is paused until the outstanding invoice is settled. Campaigns already live continue running (we don’t cut your ad spend abruptly), but new work stops.
4. Day 20+: if there’s still no response, we treat this as reason to review the engagement itself.

If you know a payment will be late — team illness, internal approval delays, whatever — just tell us before the due date. We’d much rather adjust a date than chase a silent invoice.

Contract minimum terms & early cancellation

Growth OS™ tiers carry minimum commitment periods (60 days for Visibility, 90 days for Acquisition and Scale). If you cancel before the minimum term is up, the remaining committed amount for that term is still due — this reflects the ramp-up work already invested (tracking, creative, initial optimization) that isn’t recoverable on our end. Full terms are in your signed AGB/Dienstleistungsvereinbarung.

Refunds

Because billing is upfront and work begins immediately at the start of each period, we don’t offer pro-rated refunds mid-cycle. If you want to end the engagement, give notice before your next billing date so you’re not charged for a period you won’t use.