How billing works at Emporiant

All engagements — whether a Monthly Retainer or a Growth OS™ plan — are billed upfront, for the period about to start, not in arrears. This keeps billing simple and predictable: you always know exactly what you’re paying for before the work happens.

Where your invoice comes from

• Invoices are emailed directly to the billing contact on file, on the first business day of each billing cycle.
• Each invoice includes: billing period covered, service/tier, amount, and payment due date.
• Your dashboard also keeps a running history under Account → Billing History, where you can view and re-download any past invoice as a PDF.

Reading your invoice

Field	What it means
Billing period	The upcoming month/period this invoice covers (remember: upfront billing)
Plan/Tier	e.g. Growth OS™ Acquisition
Line items	Any add-ons or one-off charges beyond your base plan
Due date	Typically 7 days from issue

Missing an invoice?

Check your spam folder first (billing emails occasionally get filtered), then check Account → Billing History in your dashboard. If it’s genuinely missing, contact us directly (see “How Do I Contact My Team Directly?”) and we’ll resend it same-day.

Changing your billing email or details

Send us the new billing contact/company details and we’ll update it before your next billing cycle — changes made after an invoice is issued apply from the following cycle.