Logging in

• Your login is created automatically during onboarding and sent to your welcome email.
• Access is via email + password, with a “forgot password” reset flow on the login page.
• We recommend enabling a password manager — dashboard access includes billing history and performance data, so treat credentials like any other business-critical login.

Roles & permissions

Currently, Emporiant dashboards support two access levels:

• Owner — full access, including billing history and invoices
• Team Member — dashboard and reporting access, without billing visibility

If you need a more granular setup (e.g., view-only access for a marketing intern, or restricting certain reports), let us know — we can usually accommodate custom access on request even where it’s not a default toggle yet.

What you can see in the dashboard

• Live campaign performance (updated daily)
• Monthly report archive
• Billing history and invoice downloads (Owner role)
• Account details and team member list

Exporting data

• Reports can be exported as PDF (formatted, for sharing internally) or CSV (raw data, for your own analysis).
• Need a custom export — a specific date range, or data broken down in a way the standard export doesn’t cover? Just ask your contact directly; we can usually pull it manually within a day.

Troubleshooting access

• Can’t log in: use the reset-password link first. If that email doesn’t arrive within a few minutes, check spam, then contact us.
• Missing a report you expect to see: reports are typically published within the first 5 business days of the following month — if it’s later than that and still missing, flag it.
• Locked out entirely: contact your direct point of contact — we can manually reset access same-day.